1. Introduction
This Privacy Policy explains how Karlaz Healthcare ('Karlaz', 'we', 'us', 'our') collects, uses, stores, and shares the personal data of businesses and visitors who use our website or send us an enquiry.
By using the website you consent to the practices described here, in accordance with the Information Technology Act, 2000 and other applicable Indian laws.
2. Data we collect
We collect only what we need to respond to your enquiry:
- Contact details: name, phone number, company name and email that you enter in our forms.
- Requirement details: the products you select and any message you write.
- Communication data: messages exchanged with us over WhatsApp, phone or email.
- Usage data: pages visited, device type, and IP address.
3. How we use your data
We use this data to respond to your enquiry, prepare quotations, follow up with you over phone, WhatsApp or email, and improve the website.
We do not sell your personal data to third parties.
5. Browser storage
The website uses your browser's local storage to remember the products in your quotation list between visits. You can clear it at any time from your browser settings.
6. Data retention
We retain enquiry data only as long as needed to discuss and serve your requirement and to meet our legal obligations. You may request deletion at any time (see Your Rights).
7. Your rights
You may at any time access, correct, or request deletion of your personal data, and ask us to stop contacting you.
To exercise any of these rights, write to privacy@karlaz.com.
8. Security
We use industry-standard safeguards to protect your data. No system is 100% secure; however, we promptly investigate and respond to any incident affecting your data.
9. Contact
For privacy concerns, requests, or grievances, reach our Grievance Officer at privacy@karlaz.com. We respond within 30 days of receiving your request.